Privacy Policy
Last updated: 30 October 2026
1. About This Policy
RiskSAFE Australia Pty Ltd ("RiskSAFE Australia", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, and business name submitted via our enquiry forms or direct correspondence.
- Business information: industry, organisation size, and details about your risk and safety requirements provided during consultations.
- Usage data: IP address, browser type, pages visited, and time spent on our website, collected automatically via server logs and analytics tools.
- Communications: records of emails, messages, or other correspondence you send to us.
We collect personal information only by lawful and fair means, and only where reasonably necessary for our business functions.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and provide the risk and safety consulting services you have requested.
- Send service-related communications, including proposals, reports, and invoices.
- Improve our website, services, and client experience.
- Comply with our legal and regulatory obligations.
- Send marketing communications about our services, where you have consented or where permitted by law. You may opt out at any time.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Service providers: third-party providers who assist us in operating our website and delivering services (e.g. cloud hosting, email delivery, analytics), under confidentiality obligations.
- Professional advisers: lawyers, accountants, and insurers, where necessary.
- Regulatory authorities: where required or authorised by Australian law.
Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure server infrastructure, access controls, and encrypted data transmission (HTTPS).
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can configure your browser to refuse cookies, though this may affect the functionality of certain parts of our website.
We use analytics tools to understand how visitors use our site. These tools may collect anonymised data about your visit. Analytics scripts are only loaded with your consent where required by applicable law.
7. Access and Correction
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with our obligations under the APPs.
8. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
9. Complaints
If you believe we have breached the APPs or your privacy rights, please contact us in the first instance. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
For privacy-related enquiries, access requests, or complaints, please contact:
RiskSAFE Australia Pty Ltd — Privacy Officer
Email: [email protected]
Australia-wide service delivery
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.